Mike Lawler

Background

About Mike Lawler

Over 10 plus years of experience working as Systems Support Analyst providing functional and technical support. •Worked with regional and global organizations. •Project Management skills include collecting business requirements to create functional and technical specifications, leading systems performance analysis efforts, preparing end-user training guides, directing various training efforts, and conducting stakeholder reviews gap analysis and knowledge transfer sessions. •Extensive experience with Systems and Applications Support monitoring incidents encountered by the business reported through ITSM and SNow tools, and resolving and documenting the solutions within SLA. •Resource Management experience assigning tasks to third party offshore support teams while embracing company best practices, establishing priorities for projects and system support efforts, and ensuring objectives and SLAs were met. •Provided training to extended support teams to understand business processes and to utilize ITSM in support of ITIL. •Over 10 years of experience creating complex TWS job streams and jobs for end to end business processes and systems. •Presided as the overall support for multiple Financial, Manufacturing, and Human Resources systems, as well as the associated business users. •Assisted the Project Management efforts in the design of the Leave of Absence (LeavePro) business process design and implementation project. •Gathered and posted documents and reports to support Quarterly Auditing for Financial and Quality Control systems and processes. •Functioned as the Tivoli Workload Scheduler SME for the project that migrated the legacy Manugistics (JDA) and SAP environments to the new SAP (SCM) platform. •Created, enhanced, and supported multiple reports allowing business units to function more cost effectively, as well as to make intelligent, business critical decisions, aiding in the improvement of current business processes.