Mike Lin

Background

About Mike Lin

I am a big-hearted, collaborative leader with 20+ years of experience building new products and services across consumer goods and health care. In the first ½ of my career, I helped clients like PepsiCo, Diageo, Royal Caribbean, Microsoft and Samsonite develop, reposition, and launch new products and experiences to drive growth. In my second chapter, I focused on design and innovation in health care. At Kaiser Permanente, I led human-centered collaborations that resulted in the redesign of care delivery experiences that have scaled across Kaiser and beyond. My work at Kaiser Permanente has been featured in Harvard Business Review and Fast Company. I also served as the VP of Innovation at Centura Health – Colorado’s largest health system. I am currently a partner and principal at Aspen Labs. In this capacity, I have helped clients build their human-centered design capabilities, advance health equity, redefine the future of hybrid work, and redesign how businesses work together to impact education. Because of my hands-on insight into service and experience design in large organizations, I have been an invited speaker at the Service Design Network Conference, the Health Experience Design Conference, Stanford d.School, Kellogg Business School, and the Innovation Learning Network. I am also published on the intersection of design and change management in the International Journal of Design.