Mike McCurley
Senior Specialist - Learning Systems at The Wendy's Company
Based in United States
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Seniority
Staff
Department
Education
Location
United States
Industry
Restaurants
Company size
71K
Contact information
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m•••••••@••••••.com
Phone
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Background
About Mike McCurley
As a Learning Management Systems administrator for The Wendy's Company, I oversee support and administrative functions for the company's Learning Management System (LMS), serving over global learners. I coordinate internal IT and LMS vendor resources to implement product changes and develop training delivery solutions. I also manage the content lifecycle for the company's print and web Operations Standards Manual using MadCap Flare and MadCap Central. With over 6 years of experience in this role, I have developed strong skills in system administration, training delivery, and SharePoint. I have successfully reduced month-over-month calls by 50% by implementing effective troubleshooting methods and customer service improvements. I have also led the transformation of the LMS documentation system using MadCap Flare, improving accessibility and usability, and designed training initiatives for various departments. My goal is to continue to enhance the learning experience for employees and improve operational efficiency.
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