Mike P.

Background

About Mike P.

Co-op Solutions, a leading provider of payment solutions for the retail industry, benefits from my skills and experience as a Chargeback Analyst. I have been working in this role for over a year, applying my six years of experience in business process analysis and electronic data interchange (EDI) to ensure the compliance and accuracy of payment transactions. I prevent and resolve chargeback disputes by using my analytical skills and EDI expertise to identify and address the root causes of errors, fraud, or customer dissatisfaction. I also collaborate with internal and external stakeholders to communicate and document the chargeback process and outcomes. Before joining Co-op Solutions, I worked for Principal Financial Group as an EDI Analyst and a New Business Case Coordinator, where I implemented new and amended EDI file feeds for various clients and products, and installed new clients' benefits and managed the enrollment process. I am proficient in manufacturing process improvement and business process analysis. I am passionate about using data and technology to streamline business processes and enhance customer satisfaction. I value teamwork, innovation, and integrity, and I strive to contribute to the mission and vision of Co-op Solutions.