Mike Poole

Background

About Mike Poole

18+ years of experience working in customer relations and customer service positions • Fully open and flexible work schedule • Caring, compassionate, and empathetic • Capable of working highly effectively in both group and independent scenarios • Able to type 48 words per minute • Due to post-secondary education in Television Broadcasting, I am capable of working effectively in time sensitive scenarios and in high-pressure environments • Strong interpersonal and problem solving skills • Capable of working seamlessly between multiple areas and tasks of a customer/member driven business • Able to quickly adapt to new situations to receive the best possible outcome • Capable of effectively handling negative feedback and/or complaints and able to rectify those situations with the best possible outcome for the customer and business • Consistently offering professional, friendly, and engaging service • Highly responsible, efficient, and reliable • Able to work cohesively and effectively with fellow colleagues as part of a team • Advanced knowledge of both Windows and OSX operating systems (Office programs included) • Skilled in inside sales, membership sales and client relations