Mike Russell
Interim Service Desk Director Itsm Consultant at Campusworks, Inc
Based in Yuma, United States
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Seniority
Director
Department
Other
Location
Yuma
Industry
IT Services and IT Consulting
Company size
312
Contact information
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m•••••••@campusworksinc.com
Phone
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Background
About Mike Russell
Seasoned technical service management professional with extensive experience in the healthcare and restaurant technology industries. Specializing in helping organizations leverage technology, standardize processes, manage metrics and drive effectiveness and efficiency in their Service Management ecosystems. Experience in building support organizations from the ground up, transitioning services from on shore/off shore/near short service desks. and managing remote and local technical support teams. Strengths include: • Developing and management of performance metrics and KPIs • Process improvement including streamlining and automating processes • Enterprise Support and Service Management including new product rollouts • ITIL and Director level certifications
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