Mike Shabaan

Background

About Mike Shabaan

I’m a strategy and operations leader with experience spanning both retail and SaaS. My career began in retail automotive, where I spent 14 years refining sales processes, improving customer engagement, and driving operational efficiency in complex, high-volume environments. That foundation prepared me to transition into SaaS, where at CDK Global I’ve grown from Customer Success Manager to Regional Manager in just 3.5 years. Along the way, I’ve led cross-functional initiatives, streamlined processes, and strengthened executive relationships—all with a focus on turning strategy into measurable business and customer outcomes. I thrive at the intersection of strategy, process, and relationships—helping organizations scale efficiently while delivering predictable, long-term growth.