Mike Stenberg
Senior Manager of Managed Services at Imprivata
Based in Austin, United States
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Seniority
Manager
Department
General Business & Management
Location
Austin
Industry
Software Development
Company size
1.2K
Contact information
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m•••••••@imprivata.com
Phone
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Background
About Mike Stenberg
I am an experienced and dedicated IT leader with a passion for improving the customer experience at every opportunity. With over 10 years of experience leading customer facing implementation and support teams, I have expertise in every facet of the customer lifecycle including: • Creating new service offerings • Developing statements of work and associated pricing • Answering RFPs & negotiating contract terms • Ensuring a smooth transfer of knowledge between departments • Exceeding customer expectations during implementations • Upgrading mission critical systems • Managing escalations • Creating processes that ensure exceptional ongoing support experiences after go-live During my career, I have had the opportunity to build new teams and scale for exponential growth, as well as navigate businesses in decline. I bring a level-headed, analytical approach to my work and gain trust, respect and loyalty from those that I lead.
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