Mike Whorton

Background

About Mike Whorton

An experienced Customer Success Manager and Onboarding Success Manager with a proven record of providing white glove service, in developing and maintaining customer relationships and client satisfaction, as well as driving revenue. Experienced in technical call center operations, IT software, hardware support services, retail field, operations, and project support. Accomplished at managing and supporting complex programs and initiatives for internal projects, as well as driving customer implementation and adoption of purchased products. A customer-centric, self-driven professional with strong communication, account management, analytical and interpersonal skills.Accomplished at managing pilot initiatives, in a business analyst and project management role, bringing innovative solutions. Skilled in developing project plan with costing, ROI, success criteria, timeline, and exit strategy. Skills utilized in previous environments, will easily transfer to any many IT Services, Software, Retail, and other organizations.Specialties: developing and maintaining customer relationships, executive level presentation, development, staff supervision, team leadership, process and procedure development, business case development, revenue and cost projections, costing, timeline, success measurements, exit strategy, and ROI.negotiating contracts, conflict resolution, cost analysis, revenue generating initiativesMS Excel, Word, Power Point, and Project, SharePoint, VAX/VMS and DCL (simliar to DOS)