Miles Lerman

Background

About Miles Lerman

Claims leader with 17 years of experience across personal auto, commercial auto, property, and liability. I have operated at AVP / VP / SVP-equivalent level, overseeing $1B+ portfolios,$100M+ reserves, and 175+ staff across 18 states. Known for solving problems quickly, reducing litigation, and delivering results that improve both customer experience and financial performance. I am recognized for tenacity, efficiency, and empathy. My leadership style is rooted in servant leadership: meeting people where they are, listening first, coaching, and then verifying, so teams feel supported and execution stays strong. I am deeply committed to developing staff, scaling high-performing teams, and improving operational efficiency while maintaining compliance and financial discipline. I am hands-on with coverage, compliance, reserves, and operations, and equally comfortable in the details as I am presenting to executives. Career Highlights: • Oversee $1B+ in portfolios and $100M+ reserves across 18 states. • Lead and develop high-performing teams, currently 14 direct reports and 175+ total staff, with career totals of 46 direct and 263 indirect across 10 departments. • Promoted in every role (seven times) over 15 years; became the first Operational Director in company history with managers reporting directly. • Deliver $25M+ in savings through litigation avoidance, fraud prevention ($3.7M+ fire/theft), settlements below reserves, and BI cycle-time reductions (45 → 6.5 days; pilot 3.5). • Sustain closure ratios greater than 100% for eight consecutive years while maintaining indemnity control and reserve adequacy. • Roll out digital payments, call-routing redesign (+70% productivity / –40% wait times), AI pilots, and the E-Subro Hub ($30K first-month savings). • Partner with Product, Tech, Underwriting, Finance, Legal, Risk, Marketing, Actuarial, TPAs, carriers, reinsurers, brokers, and outside counsel. • Present quarterly business results and risk assessments to 95+ executives and C-suite leaders touchpoints).