Milic Bogdanovic
Customer Advocate (Service) at At&t
Based in Milwaukee, United States
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Seniority
Staff
Department
Other
Location
Milwaukee
Industry
Telecommunications
Company size
194K
Contact information
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m•••••••@att.com
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Background
About Milic Bogdanovic
As an accomplished, focused and dynamic operational leader and project manager, I bring unmatched hands-on experience defining and driving strategies forward, for over two decades with AT & T. I also offer a proven record steering and delivering major projects, organizational transformations, and innovative technical solutions for customer organizations such as Bank of America, Starbucks, Walmart, and the Department of Justice (DOJ). Thriving in navigating ever-changing business needs and emerging technologies, I continuously improve operational processes and driving cost savings, as well as increasing customer satisfaction. With deep leadership expertise, my skill set includes Operations Management, Project Management, Solution & Service Development & Delivery, Team Development, Process Evaluation & Improvements, Agile Adoption, System Planning, and Organizational Collaboration & Coordination. I cultivate partnerships and build trusted relationships with stakeholders, customers, and senior leadership across the enterprise—influencing key, strategic decision-making—with effective communication skills, often articulating and translating complex technical terminology to easily digested business language. As a confident, decisive, and analytical leader, I provide an unparalleled ability to build, develop and lead large-scale, national resource teams, ensuring a high-level of performance standards, while continually assessing for opportunities to enhance operations, maximize efficiency, and drive customer success and satisfaction. Finally, my experience is complemented by a Master of Network Communication Management.
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