Milo Carter

Background

About Milo Carter

I'm a Customer Service and Support Operations Leader who uses collaborative problem solving, process improvement, procedural standardization and superior communication skills to improve customer satisfaction and retention, revenue opportunities and cost management. Under my management Print Services Support: • Improved Net Promoter Score (percentage of customers recommending the service) to +18% from previously negative overall ratings through documentation and implementation of standardized procedures. • Reduced cycle time for reprint file processing from 1.5 hours to less than 10 minutes by eliminating all handoffs and reducing a four-step process to a single step through the implementation of application enhancements. • Reduced annual costs by $120K through the application of postal indicia to all documents mailed directly to customers’ employees. I am able to use analytical thinking, an understanding of business principles, and ability to establish rapport with internal and external customers to optimize efficiencies and build partnerships that deliver operational improvement, internally, and service excellence to the customers. My core competencies include: • Superior oral and written communication • Root cause analysis and resolution • Process Improvement • Change Management • Creative and collaborative problem solving Please contact me at MiloCarter10@gmail.com