Verified recordIT Services and IT Consulting

Mimitha George

Business Analyst at Ust

Based in Ashford, United Kingdom

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Seniority

Staff

Department

General Business & Management

Location

Ashford

Industry

IT Services and IT Consulting

Company size

41K

Contact information

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m•••••••@ust.com

Phone

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+44 ••• •••• ••••

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Background

About Mimitha George

IT Support Analyst with 7+ years of experience delivering high-quality technical support, resolving complex issues, and improving service performance in fast-paced environments. I have strong expertise in ServiceNow, Azure Intune, Amazon Connect, Windows OS, BeyondTrust, and end-to-end incident management.I’ve built a reputation for effective escalation handling, improving response times, collaborate effectively with cross-functional teams, maintain consistently high customer satisfaction and driving service excellence through process optimisation. My experience includes leading service desk operations, optimising workflows, supporting team performance, ensuring users receive prompt, effective solutions contributing to SLA improvements and ensuring smooth service desk performance. I am committed to strengthening my leadership capabilities while delivering consistently high-quality support. I maintain a customer-focused mindset and a calm and professional manner.

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