Minami Oki
Product Manager at Plaid, Inc
Based in Tokyo, Japan
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Seniority
Manager
Department
Sales & Business Development
Location
Tokyo
Industry
IT Services and IT Consulting
Company size
269
Contact information
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m•••••••@plaid.co.jp
Phone
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Background
About Minami Oki
2018 (BtoC)(BtoB SaaS) 5UX2Customer Success 201810202112 GrowthUI/UX 20221KARTE for App Customer SuccessCXup/xsell KARTE for App1Product ManagerPMMVoC Graduated from the University of Bath, UK, in 2018 with a degree in Business Administrations. Subsequently gained approximately five years of experience in product management at Mercari, Inc.(B2C mobile app) and PLAID, Inc.(B2B SaaS), with a focus on creating products that balance user value and business outcomes across business, UX, and technology. Also experienced in client work as Customer Success for two years. Oct 2018 – Dec 2021 | Mercari, Inc.| Merpay Business As a Product Manager in the Growth team, drove system design and development management for marketing initiatives, optimized coupon operations, improved UI/UX, and enhanced in-app user communication. Jan 2022 – Present | PLAID, Inc.| KARTE for App As a Customer Success Manager, supported app growth for clients of various sizes through onboarding, product adoption, and CX improvement, achieving up-/cross-sell results. Currently serving as the sole Product Manager and PMM for the KARTE for App product, responsible for product strategy and roadmap planning, new feature development, VoC-based improvement projects, and content marketing including seminars, events, and case study creation.
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