Mindi Williams
Customer Service Representative at Rdb Solutions, Llc
Based in Portland, India
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Seniority
Staff
Department
Customer/Client Service
Location
Portland
Industry
Software Development
Company size
8
Contact information
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m•••••••@rdb-solutions.com
Phone
5 credits+91 ••• •••• ••••
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Background
About Mindi Williams
Jill of all trades, master of adaptability." I currently provide customer service for RDB Solutions, a company that offers specialized software for the lumber industry. My primary responsibilities include training new clients on how to effectively use our software, answering user questions, and troubleshooting technical issues as they arise. I serve as a point of support throughout the onboarding process and beyond, ensuring our clients feel confident and supported. Before transitioning into the tech space, I spent over 17 years in the medical field, working in fast-paced clinical environments and spending the last 2.5 years remotely. This gave me a strong foundation in customer service, adaptability, and independent problem-solving. I've worn many hats—from front office support to back-office team lead—and I bring that versatility into my current role.
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