Mindy Tucker

Background

About Mindy Tucker

I have over 20 years of experience working in different clinical environments and 10+ years of management experience. Supervising, managing and mentoring 30+ people in different clinic departments with a patient load of over active duty members. Areas of expertise include clinical administration and clinical management of the front desk operations, laboratory operations, and outpatient departments. Patient care and case management of active duty members going through medical treatment and discharge. Knowledge in healthcare policies and accreditations along with healthcare procedures, patient care, emergency care, clinical oversight of policies, clinical supply and financial management. Experienced professional clinical administrator and supervisor at different duty stations throughout my service with strong leadership and relationship-building skills. Meticulous and excellent at multitasking and delegating tasks. Work well under pressure and in stressful work environment and always meet deadlines on time if not before. Maintained credentialing, quality improvement and quality assurance programs and surveys. Tracked and evaluated statistical data on healthcare activities to make effective program decisions. Recruited, oriented and trained healthcare staff members. Managed team schedule and workflow between providers and departments. Conducted mandated health screenings, physicals and special education assessments on hundreds of active duty personnel. Ensured external follow-up where required with primary care. Continually improved knowledge, skills and performance based on feedback and self-identified professional developmental needs. Encouraged creative thinking, problem solving, and empowerment as part of the facility management group to improve morale and teamwork. Provided coaching, mentoring, and consultation to staff to enhance staff development. Executed basic banking and bookkeeping tasks. Maintained appropriate filing of personal and professional documentation. Identified signs of potential safety concerns in the work place, brought clinics up to standards for accreditation requirements. Encouraged staff of understanding of and patient with others. Consistently enforced disciplinary limits for a structured environment conducive to learning. Developed and rolled out new policies. Trained, coached and mentored staff to ensure smooth adoption of new programs. Maintained a safe environment by emphasizing and maintaining cleanliness and organization.