Minerva Munis
Customer Success Manager at Maverick Trading
Based in Atlanta, United States
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Seniority
Staff
Department
Customer/Client Service
Location
Atlanta
Industry
Financial Services
Company size
169
Contact information
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m•••••••@mavericktrading.com
Phone
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Background
About Minerva Munis
Nine years management, 10 years of customer service, I have leveraged KPI’s to achieve departments annual goals, initiated onboarding programs & implemented training initiatives that successfully recruited and retained talent •Capable of managing and troubleshooting multiple issues with no supervision while meeting or exceeding expectations •Coaching and training reps to exceed company standards leading to CSR promotions •Computer literate in Microsoft Office, Microsoft Teams, Excel and PowerPoint operating systems •Strength in analyzing problems, recruitment strategies, developing a course of action and solving the problem •Self-driven leader experienced in maintaining and adapting priorities •Comfortable multitasking in fast-paced, deadline driven environments •Used customer feedback & Data to create usage reports & improve customer experience •Great at Workflow Management, Data Auditing, Data Management, and Technical Support
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