Minsun Lee

Background

About Minsun Lee

Managing 2 Projects(Government Escalation & Global Risk Operation), spearheading the development of community standards for our clients. Created a collaborative and motivated work environment, fostering team growth and delivering exceptional results. Performance Optimization: Monitored and exceeded Key Performance Indicators (KPIs) and Service Level Agreements (SLAs), consistently driving performance to meet and surpass targets. Provided detailed analysis and deep dives on specific cases, addressing time-sensitive global safety-related escalations and sensitive content. Stakeholder Engagement: Developed strong relationships with clients and internal stakeholders through effective communication and daily cross-functional collaboration. Worked closely with Regulatory Escalation partners to ensure alignment and deliver comprehensive insights. Progress Tracking and Reporting: Generated regular reports on team performance, productivity, and project progress. Presented findings to clients and managers, highlighting achievements, milestones, and areas for improvement. Achievements:Best Performance Project in March 2023.Project of the Year award in 2021.TL Performance Guru by Operation Managers in January 2022 and March 2023.Voted TL of the Month in November 2022 and June 2022.Successfully upskilled and promoted two analysts to QA and Policy SME roles within the company.