Miranda Smith

Background

About Miranda Smith

With over four years of experience in customer success, I am passionate about building strong client relationships and delivering exceptional customer service. I currently work as a Senior Customer Success Manager at Yelp, where I manage a book of business consisting of 350+ accounts, with a focus on the restaurant industry. My core competencies include customer engagement, retention, expansion, and advocacy. I work closely with clients to understand their business objectives and develop solutions to meet their needs. I have achieved an adoption rate of 80% and higher, a churn rate of under 1.3%, and a save rate of above 40% quarter over quarter. I also conduct regular QBRs with clients to assess performance and identify areas for improvement. My goal is to empower my clients with the tools and insights they need to succeed in a competitive and dynamic market.