Mischa S.

Background

About Mischa S.

Detail-oriented, adaptable professional seeks a supervisory position in customer service, technical support, training and development, quality control, education, editing, game development, or art. Growth-Minded Leadership: By encouraging feedback and administering jargon-free instruction, employee evaluations, and cross-training, I promote a culture of psychological safety, clear expectations, and collaboration where team members can thrive and grow versatile. An Advocate for the Customer: 12 years providing exceptional service to clients and staff, both in-person and remotely. I implement feedback and support team members by de-escalating customers with patience and advanced knowledge of policies and products. Ambitious and Creative: By actively participating in team meetings and taking on extra responsibilities and side projects, I prove my dedication and utilize my writing, design, and computer literacy to benefit the company as a whole. I utilize my interest in game development to create engaging “gamified” training materials wherever possible.