Missy Devlin
Manager Customer Care Team at Walden University
Based in Amherst, United States
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Seniority
Manager
Department
Customer/Client Service
Location
Amherst
Industry
Higher Education
Company size
4.6K
Contact information
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m•••••••@waldenu.edu
Phone
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Background
About Missy Devlin
Results-driven leader recognized for managing and motivating teams to maximize performance and improve organizational effectiveness within complex organizations. Accomplished in gathering and interpreting business requirements, conducting data analysis, and developing applicable performance improvement and training initiatives. Proven to use change management techniques to assist organizations with attaining desired improvements. Outstanding written and verbal communication skills. Additional skills include: Creating and implementing quality assurance and performance management processes Labor and employee relations negotiation, policy development, interpretation, implementation Designing and managing multifaceted customer service operations Identifying requirements for technology improvements Developing and delivering training
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