Missy Lovelace
Data and Guidewire Cloud Transformation Change Management Lead at American Modern Insurance Group
Based in Cincinnati, United States
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Seniority
Manager
Department
Other
Location
Cincinnati
Industry
Insurance
Company size
1.2K
Contact information
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m•••••••@amig.com
Phone
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Background
About Missy Lovelace
Manage multiple Sales and Service Call Center Operations Teams, Underwiting Liaison Team, Conversion Specialist Team along with Workforce Management. Responsible for 4 Supervisors, 3 Workforce Management Coordinators that Support 150 seat call center, and 75 full-time associatesSpecialities: Sales and Service Call Center Operations, Customer Engagement / Client Relationships, Process Improvement, Associate and Leadership Development, and Workforce Management
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