Mita Shetty

Background

About Mita Shetty

Business/Process Analyst with experience in supporting project and product delivery, both Waterfall and Agile, for business and technology related products and changes, particularly in the Telecommunications, Technology and Media industry. Overall 15+ years of functional and managerial experience in Telecommunications (Care; IT, Service Management; Risk; Invoicing and Marketing); Financial Services (AR; Invoicing) and Media (Marketing, IT and Editorial). Business/Process Analysis Experience includes working on large, multi year projects delivering transformations in the BSS, CSS/CRM (Siebel, Salesforce) and Firewall (PaloAlto) spaces and involved - Identifying/eliciting requirements, both High Level and Detailed, using various requirements modeling and UML tools including Confluence, Jira, MS Visio, Drawio and Enterprise Architect from RFI to delivery- developing use cases, creating screen mockups, conducting Gap Analysis and Impact Assessments - documenting requirements, backlog forms, process flows, mockups/wire frames, training content - stakeholder engagement at all levels to build a common understanding of the requirements of a project and moving seamlessly between the business, project and change teams including end users, architects, developers, delivery managers and testers - involvement in User and Business Acceptance Testing and documentation of test cases. Managerial Experience includes - Managing teams of process, change, business, data and test analysts - Managing operational teams including managing multi-level reporting with team sizes greater than 50 and managing outsourced partner teams. Excellent communication, co-ordination and people management skills with strong business acumen. Proven track record of delivering Major Group-wide initiatives within Budgetary Constraints Experience also includes various Customer Service Delivery roles, Accounts Receivable, Revenue Recognition, Invoicing, Operational Risk Management, Evaluation of Market Risk Exposure, Customer Segmentation, Life Cycle Management, Team and Resource management and handling Partner Relationships. Self starter, resourceful, able to manage individual responsibilities and contribute successfully to team deliveries on complex, long term projects.