Mitch Brackett
Sr Technical Program Manager at Amazon
Based in Everett, United States
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Seniority
Manager
Department
Engineering
Location
Everett
Industry
Software Development
Company size
767K
Contact information
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m•••••••@amazon.com
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Background
About Mitch Brackett
As a Systems Development Manager at Amazon, I leverage my 11+ years of experience in operations and technical program management to drive organizational efficiency and customer satisfaction. I have a proven track record of developing and implementing SLAs, metrics, monitors, procedures, tools, and documentation to improve operational efficiency for all services. I also identify and mitigate program risks through proactive thinking and collaboration with development, QA, and service teams. Additionally, I have successfully managed major sales events coordination and incident programs to maintain high availability sites for our customers worldwide. I am passionate about delivering innovative solutions that enhance the customer experience and drive business growth.
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