Mitchell Sese

Background

About Mitchell Sese

Very proficient in assisting customers for tech support both remotely and in person Excellent knowledge on diagnosing devices to pin point exact problems with the customer's issues, as well as making quick and important decisions to provide success in the company and to ensure the customer is more than satisfied Primary tasks include repairing devices such as smart phones, computer desktops, laptops, tablets, and other tasks such as taking team leadership Successfully managed corporate locations to achieve a 10% increase from previous profits. Managed team performance by training, mentoring, disciplining and motivating employees. Planned, scheduled and delegated daily work to team of employees. Implemented, configured and optimized safety standards. Validated adherence to best practices, quality standards and customer specifications. Implemented Jive VoIP phone systems throughout three primary schools, all in one district, whilst maintaining each phone from Kindergarten to 12th grade. Installed and relocated over 15 security cameras throughout each of the primary schools. Installed over 10 AP units throughout each primary school with PoE and PoE+. Worked with ASUS, Dell, and Apple, to make orders, repair devices, and manage devices such as ChromeBooks, desktops, Ipads, and projectors. Familiar with RJ 45 connectors and tools to run CAT 5 Ethernet wires around the ceilings for each of the three schools. Replaced RAM and power supplies in devices such as laptops and desktops. Overall attended to staff for help with printers, computers, phones, personal devices, and SMART boards.