Verified recordIT Services and IT Consulting

Mithlesh Pal

Senior Consultant at Infosys

Based in Milton, Canada

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Seniority

Staff

Department

Information Technology

Location

Milton

Industry

IT Services and IT Consulting

Company size

366K

Contact information

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m•••••••@••••••.com

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Background

About Mithlesh Pal

Strategic IT Service Management and Cloud Infrastructure professional with over 15 years of experience delivering operational excellence and digital transformation. I specialize in ITSM process transformation, ServiceNow implementations, Cloud Infrastructure automation, and ITOM solutions, driving efficiency and innovation across various industries, including telecom, retail, banking, and manufacturing. Currently working as a Senior Consultant, I’ve led global IT initiatives, developed custom ServiceNow solutions, and enhanced ITOM capabilities to optimize service operations. My contributions include designing ITOM frameworks for presales, conducting industry webinars, and managing stakeholder engagement to drive technical excellence. Passionate about AIOps, IT governance, and continuous improvement, I thrive on solving complex challenges and designing scalable solutions. Always eager to connect, collaborate, and explore innovative technologies to improve IT service delivery!

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