Mithu Das
Lead Supervisor at Hobbs London
Based in Glasgow, United Kingdom
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Seniority
Manager
Department
Operations
Location
Glasgow
Industry
Retail
Company size
661
Contact information
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m•••••••@hobbs.co.uk
Phone
5 credits+44 ••• •••• ••••
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Background
About Mithu Das
Experienced IT Support Specialist with a proven track record in resolving application issues, providing remote assistance, managing user access using Active Directory, and creating security groups. Proficient in handling authentication issues, setting up and configuring Splunk for creating dashboards and reports tailored to specific security requirements. Skilled in monitoring using Splunk, Mutiny, Grafana, and other tools. Well-versed in ServiceNow ticketing system and adept in ITIL processes. Proficient in Office 365 administration, including user account setup, mailbox creation, and home folder management. Experienced in incident, problem, and change management, with a knack for project assistance and documentation. Strong interpersonal and communication skills with a focus on building positive relationships with clients globally. I am a quick learner and able to adapt swiftly to changing environments to manage multiple tasks simultaneously whilst prioritising work efforts
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