Mithun Puran Singh
IT Operations-specialist, Global Service Management at Accenture Services Pvt Ltd
Based in Bengaluru, India
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Seniority
Other
Department
Other
Location
Bengaluru
Industry
Information Technology and Services
Company size
1.8K
Contact information
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m•••••••@accenture.com
Phone
5 credits+91 ••• •••• ••••
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Background
About Mithun Puran Singh
A 11 plus years experienced, innovative and results driven analyst with vast experience in IT Service Management, Service Delivery & Operations. Main areas of expertise are on Incident Management, Problem Management, Emergency Change Management processes and Service Desk functions within IT Service Management with industry certifications. Have solid exposure on Customer services & relationships across various geographies (NA, EMEA, and APAC). Possess good communication, analytical and negotiation skills. Self-starter, Problem solver and Result oriented professional, recognized for good initiatives, adaptive to rapid changes in the environment and resolving critical issues with key attention to details: SLA/OLA and Client Satisfaction. SPECIALITIES: Process Owner Incident Management Problem Management Emergency Change Management Service improvement initiatives Vendor/Supplier Management CERTIFICATIONS- ITIL® 2011 Intermediate: Service Operation Certified - ITIL V2 & V3 Foundation Certified
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