Mitra Sahraei
Noc Manager at Rogers Communications
Based in Canada
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Seniority
Manager
Department
Information Technology
Location
Canada
Industry
Telecommunications
Company size
28K
Contact information
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m•••••••@rogers.com
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Background
About Mitra Sahraei
As a Telecommunication Engineer with extensive experience in network activation, analysis, and incident management, I have been performing the role of Rogers NOC Manager. In this capacity, I am responsible for leading the incident management activities and conducting root cause analysis investigations for all P1 and P2 incidents. I ensure that best practices and processes are followed by the network reliability teams to maintain network uptime and ensure high-quality service delivery to our customers. My expertise in DWDM/CWDM technologies, including Nokia 1830 PSS and Fujitsu (FlashWave 7500, 9500, and 1Finity), as well as MPLS (Nokia XRS, ESS), and routing and switching (Cisco CRS, ASR, XR), allows me to effectively manage and troubleshoot complex network issues. Additionally, my experience in network design and operation provides me with a strong understanding of network architecture, which allows me to provide valuable insights during root cause analysis investigations.
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