Moamen Hamdi
Retail and Home Visits Technical Support Section Head at Telecom Egypt
Based in Egypt
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Seniority
Other
Department
Other
Location
Egypt
Industry
Telecommunications
Company size
19K
Contact information
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m•••••••@te.eg
Phone
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Background
About Moamen Hamdi
Managerial Skills - Successfully led and managed a team of 60 with 16 branches employees, ensuring efficient workflow and high productivityImplemented strategic plans and initiatives to improve operational efficiency and achieve company goals.Conducted performance evaluations, provided constructive feedback and facilitated professional development for team members• Customer Service Management - Delivered exceptional customer service by addressing inquiries, resolving issues, and ensuring customer satisfaction.Trained and mentored new customer service representatives, enhancing team performance and service quality• Technical Support - Provided technical support to clients, troubleshooting hardware and software issues to ensure smooth operationsAssisted in the installation, configuration, and maintenance of computer networksDeveloped and maintained technical documentation and user guides to assist clients and team members• Operation Management – Manage operation for branches through providing need headcount, tools, facilities and network, coordinate with supply chain team with mobile and internet equipment
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