Modiegi Gaarekwe

Background

About Modiegi Gaarekwe

With over 15 years of experience in the IT industry, I am a Service Desk Team Lead at Netsurit, a leading managed service provider that offers innovative and tailored IT solutions to clients across various sectors. I have obtained the ITIL Foundation Level and the SDM Certification, which demonstrate my knowledge and skills in IT service management and service desk management. I have expertise in IT hardware support, service delivery, and incident management, and I use these competencies to ensure that the service desk team provides efficient and effective IT support and services to our clients. I also oversee the daily operations, workflows, and performance of the service desk team, and I coach and mentor them to develop their skills and capabilities. I am passionate about delivering high-quality IT solutions that meet the needs and expectations of our clients, and I am always looking for ways to improve our processes, systems, and standards. I value teamwork, collaboration, and innovation, and I strive to create a positive and supportive work environment for my team and my colleagues. I am proud to be part of Netsurit, a company that empowers its people to grow and thrive, and that shares my vision of transforming IT for the better.