Modina Nadaf
Cx Support Manager - Last Mile at Delhivery
Based in Mumbai, India
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Seniority
Manager
Department
Operations
Location
Mumbai
Industry
Transportation; Logistics; Supply Chain and Storage
Company size
31K
Contact information
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m•••••••@delhivery.com
Phone
5 credits+91 ••• •••• ••••
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Background
About Modina Nadaf
As a Customer Experience manager at Delhivery Limited, I lead the customer service operations, training, and quality audits to enhance the customer experience. I also implement a shipment rescue mechanism and manage team performance metrics. Prior to this, I was a Team Lead at Amazon, where I managed last mile delivery center operations, reverse logistics, and 3PL stakeholder management. I have pursued MBA in Logistics, Materials, and Supply Chain Management from Dr D Y Patil Institute of Management Studies, and a Bachelor of Commerce from Mumbai University.I am skilled in Cx support, warehouse operations, business development and people management.
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