Mohab Youssef
Captain Training & Comms Lead at Careem
Based in Cairo, Egypt
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Seniority
Other
Department
Other
Location
Cairo
Industry
Software Development
Company size
6.4K
Contact information
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m•••••••@careem.com
Phone
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Background
About Mohab Youssef
Results-driven professional with 8 years of experience in training, customer experience, process mapping, and forecasting within dynamic tech and customer care environments. Proven expertise in optimizing resources, driving structured improvement plans, and leading successful transitions and ramp-ups. Skilled in designing and delivering effective in-classroom and e-learning programs, enabling seamless knowledge transfer across teams and vendors. Adept at creating and executing process improvement strategies, product training frameworks, and operational excellence initiatives. Experienced in managing stakeholders, fostering cross-functional collaboration, and utilizing forecasting techniques to support data-driven decision-making and enhance operational efficiency. Committed to continuous learning and strategic thinking to drive organizational success
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