Mohamed Batea
Hapag-lloyd Service Manager at Sita
Based in Hamburg, Germany
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Seniority
Manager
Department
Operations
Location
Hamburg
Industry
IT Services and IT Consulting
Company size
8.8K
Contact information
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m•••••••@sita.aero
Phone
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Background
About Mohamed Batea
I am Highly motivated Service Manager with demonstrated experience working with IT and telecommunications managed services, I have a particular strength in ITIL based service management with background of Customer relationship management, problem resolution and continual service improvement of customer experience. • I am currently responsible for the delivery of over $xxm a year of network, security and unified communications services, being advocate and success specialist for a top 10 Logistics and Shipping line company worldwide. • Ensuring high Customer Satisfaction through close Relationship Management, regular customer service review meetings and discuss reports provided, including measurements against Customer SLAs on Quality, Change, and Performance to ensure compliance with Contractual & SLA agreements.
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