Verified recordSoftware Development

Mohamed Hanafy

Customer Lifecycle Manager at Microsoft

Based in United Arab Emirates

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Seniority

Manager

Department

Customer/Client Service

Location

United Arab Emirates

Industry

Software Development

Company size

227K

Contact information

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Email

1 credit

m•••••••@microsoft.com

Phone

5 credits

+971 ••• •••• ••••

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Background

About Mohamed Hanafy

Strategic leadership is central to my mission as I lead high-impact deployment plans and capitalize on business opportunities within the construction equipment sector. With over a decade of experience driving business growth and operational excellence across the Middle East, my expertise covers the entire construction equipment spectrum—from heavy machinery and earth-moving equipment to specialized power and cooling solutions. This diverse experience allows me to deliver sustainable results, foster long-term partnerships, and guide teams to thrive in a fast-paced, competitive market. In my current role as Group Projects Manager, I lead a multi-national team across the UAE, KSA, and Bahrain, overseeing project development, operational improvements, and strategic initiatives that align with both short- and long-term business goals. My recent focus has been on optimizing fleet performance in the power, cooling, and renewable energy sectors, while also managing large-scale budgets, complex vendor negotiations, and troubleshooting operational challenges. I combine deep market analysis with strategic foresight to proactively address issues and drive both financial and operational success. Throughout my career, I have built a strong foundation in commercial management, business development, and sales leadership, with extensive experience in the construction equipment rental market. I have led teams in crafting regional sales strategies, optimizing fleet utilization, managing KPIs, and improving profitability through data-driven market analysis. My roles in heavy machinery and renewable energy have sharpened my skills in financial performance optimization, stakeholder negotiation, and customer relationship management. I am passionate about coaching and developing high-performing teams, guiding them through complex challenges, and unlocking their potential. Whether leading market expansion efforts, negotiating high-value contracts, or spearheading operational improvement programs, I thrive on making a lasting impact on both the business and its stakeholders. My leadership style is rooted in collaboration and consultative problem-solving, leveraging strong client relationships and aligning strategies to drive sustained growth. I take pride in delivering tailored solutions that meet customer needs while positioning businesses for long-term success in the competitive construction equipment market.

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