Mohammad Akram

Background

About Mohammad Akram

IT Help Desk Technician with over 5 Years of experience providing support to customers. Excelling in communicating complex information in an easily understood format to a diverse customer base. Proven ability to troubleshoot problems, find the root cause and supply lasting solutions. Currently seeking a challenging Help Desk or Technical Support role. Extensive experience with Windows 7, 8, and 10, Microsoft Office, TCP/IP, Internet, Intranet, DHCP, DNS, LANs / WANs / SANs, VoIP, DNS, HTTP, Wireless / VPN. Well versed in troubleshooting hardware, network connectivity issues, 3rd party software problems, drivers, printers, removal of viruses, malware, and spyware, building and repairing desktop and laptop computers. Technical Skills and Knowledge: • Routing and Switching (BGP, OSPF, EIGRP, RIP, VLAN, GRE Tunnel) • PC Hardware • PC Operating Systems • Technical Writing with MS office and Visio • Web Design • Unix/Linux • Data Communication • Windows Server Operating System • Telephony • Network Security • Network Services • Programming (C++) • WAN Technology • Network Design and Test • Wireless Technology • Voice and video over IP • IT Project Management • Data Centre • Computer Forensics • Network Management • Relational Database Management • Inter network Troubleshooting