Mohammad al Adwan
Head of Cx at Toyou تويو
Based in Riyadh, Saudi Arabia
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Seniority
C-Team
Department
General Business & Management
Location
Riyadh
Industry
Technology, Information and Internet
Company size
723
Contact information
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m•••••••@toyou.io
Phone
5 credits+966 ••• •••• ••••
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Background
About Mohammad al Adwan
Customer Care & Contact Center Director with over 19 years of experience leading high-volume, multi-channel support operations across voice, chat, email, and social media. Currently managing customer experience strategy for a Super App delivering logistics and on-demand services.Proven ability to design and implement scalable SOPs, KPIs, and automation workflows to enhance customer satisfaction, reduce operational cost, and drive performance excellence. Successfully restructured communication channels and chatbot systems, resulting in improved response time and CSAT scores.Passionate about continuous improvement, team empowerment, and the integration of AI technologies to elevate customer service standards in fast-paced environments.
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