Mohammad Alalami

Background

About Mohammad Alalami

As a dedicated and highly skilled Senior Technical Support Engineer with over six years of experience, I specialize in network configuration, system administration, and technical support, with deep expertise in Globitel’s Speechlog Retail. I am passionate about solving complex technical challenges, delivering high-quality solutions, and ensuring customer satisfaction. Currently, I support both local and international clients at Globitel, where I handle system health checks, troubleshoot client issues, and manage the installation and maintenance of our products. My role includes providing 24/7 remote support, working closely with development teams, and collaborating with clients to ensure successful product implementations and updates. I am also experienced in conducting User Acceptance Testing (UAT) and training clients to maximize the effectiveness of the solutions we offer. With a strong background in networking, Windows environments, SQL Server, and hands-on knowledge of APIs, automation using PowerShell, and HA/DR solutions, I am well-versed in creating efficient, stable, and secure IT infrastructures. My technical skillset is complemented by various advanced courses in CCNA R&S,CCNA Security,SQL Server, Windows, IIS Server administration and NSE 1 & 2, Fortinet security fundamentals. I am always looking for opportunities to expand my knowledge and take on new challenges in the IT field. Whether it's implementing solutions for high-level technical support or optimizing system performance, I am dedicated to driving customer success and contributing to my team's goals. Feel free to connect with me to discuss how I can bring my technical expertise and problem-solving skills to new opportunities.