Mohammad Alali

Background

About Mohammad Alali

Support The Following Technologies: Mobile Devices, I pads, Smartphones, Multimedia Labs, Smart boards, And Distance Learning Classes Via Video Conference. Provides Dual Play Support For Windows And Mac Users. Install, Support, And Maintain Servers, Desktop Computers, Laptops, And Scanners It Installs, Supports And Maintains All Academic And Administrative Software Applications. A / V Equipment Installation, Support, And Maintenance (Multimedia Projectors, Video Conferencing Equipment) Manages And Supports Printers And Print Servers. Responds To Recorded Calls Using The Service Manager Program. A / V Technician Support Backup. Helps Create New Images For Mac And Windows With Symantec Ghost And Casper. Willingness To Work Outside The Normal Working Hours. Requirements O Practical Training In Skills In Using Computer Applications Such As Microsoft Office - Adobe Photoshop - Adobe Illustrator - Windows Server 2003 - Maintenance And Networks - Media And Graphic Design Supporting And Trouble Shooting Computer Hardware And Software Systems Within The Information Technology Field Knowledge And Experience With Desktop Computer Devices, Operation Systems, Configurations, Diagnostic Testing,Service Desktop Support Systems And Tools Advanced Trouble Trouble Shooting Processes And Procedures 1st / 2nd Line / Service Desk Experience In Windows Environment Experience Supporting Office ( 2003,2007,2010,2013,2016,2019) Experience Working With Media And Graphic Design (Adobe Photoshop - Adobe Illustrator ) Experience Supporting VoIP Phones Experience Working With Servers Hardwar Experience Supporting Pc Running Windows ( Xp,7,8,10, Mac, Linux ) Experience Working With Wired And Wireless Network Attached Devices Experience Working Working With Networking Devices Modems,Routers And Switches Experience Diagnosing Various Hardware, Peripherals And Software Problems And Pc Computer Experience Diagnosing Printer Issus A Good Understanding Of Networking, Patching A Good Understanding Of Windows Operation A Good Understanding Of Telephony And User Equipment Configuration A Good Advanced Level Of Ability In Supporting Microsoft ( Word, Excel, PowerPoint, Visio, Access, Outlook And Internet Explorer, Firefox, Google Chrome, Edge) Working Knowledge Of Microsoft Active Directory Background In It Support And Help Desk And It Coordinator ( 3 Years Service Desk ) Background In Sql Server And Database And Windows Server 2003