Mohammad Amaan

Background

About Mohammad Amaan

Passionate about making a positive impact, I bring over four years of experience across BPO training, operations, claim management, and customer service. Known for my strong commitment to improving team performance and customer satisfaction, I specialize in building high-performing teams, aligning training with business objectives, and driving process efficiency. Currently a Trainer at Startek India Ltd. for the Uber Process, I focus on delivering impactful training that improves KPIs and enhances team readiness. Achievements include a 90% throughput to production, an 85% FPA certification rate, and a recent 'Impact Player of the Month' award for outstanding performance and customer-centricity. Throughout my career, I've led initiatives that streamlined workflows, improved first-call resolution rates, and enhanced customer loyalty. I’m proficient in MS Office, data analytics, and other business software, with school-level training in Python and MySQL, allowing me to work effectively with data and reporting. Outside of work, I’m always learning and enjoy reading, gaming, and expanding my skill set. If you’re seeking a dedicated professional who excels in team leadership, problem-solving, and customer success, I’d love to connect and explore potential collaborations.