Mohammad Danish
Customer Support Manager at Red Hat
Based in Dubai, United Arab Emirates
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Seniority
Manager
Department
Customer/Client Service
Location
Dubai
Industry
Software Development
Company size
19K
Contact information
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m•••••••@redhat.com
Phone
5 credits+971 ••• •••• ••••
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Background
About Mohammad Danish
Service Delivery and Operations Manager - Specializing in technical support, product delivery, business transformation, and customer success across financial services and technology sectors. Exceeding performance targets through process improvements, resulting in growth of up to 10% and securing 6.6M AED in new business while maintaining 85% client retention rates. Delivering improvements in key performance indicators including a 10-point increase in customer satisfaction scores and 75% reduction in handling times through specialized team development. Managing global teams of up to 70 professionals, establishing performance management frameworks and optimization strategies. Creating client-centric service models that drive retention in competitive markets. Developing technical support frameworks for enterprise products, ensuring consistent service quality. Connect with me or contact me on danish315@gmail.com
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