Mohammad Moin
Software Tester at Tata Consultancy Services
Based in Bengaluru, India
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Seniority
Staff
Department
Information Technology
Location
Bengaluru
Industry
IT Services and IT Consulting
Company size
696K
Contact information
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m•••••••@tcs.com
Phone
5 credits+91 ••• •••• ••••
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Background
About Mohammad Moin
Having strong experience in analyzing and troubleshooting user Incident and Task tickets based on the severity and SLA (Service Level Agreement). Enabling SSL for the sites in windows domain. SSL setup for F5 and A10 load balancer virtuals. Received inbound requests through channels like hotline calls, webforms, email, chat and other means based on the documented agreement with the Client and resolved the issues. Followed documented processes and work flows provided by Clients or higher-level support representatives, vendors, product management, etc Perform RFB checkouts to clarify all the applications are working fine. Intended to be the first to acknowledge an incident. Performed configuration changes in the applications, upgrade of OS, performed weekend migration activity
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