Mohammad Shaibaz
Service Desk Engineer at Blueyonder
Based in Hyderabad, India
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Seniority
Staff
Department
Information Technology
Location
Hyderabad
Industry
Financial Services
Company size
165
Contact information
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m•••••••@blueyondercorp.com
Phone
5 credits+91 ••• •••• ••••
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Background
About Mohammad Shaibaz
Dedicated IT professional with 4+ years of experience in Service Desk, IT Help Desk, and Technical Support roles, including 1+ year as an L2 Service Desk Engineer. Proficient in handling incident and service request management using ServiceNow and BMC Helix. Skilled in troubleshooting hardware, software, and network issues, with hands-on experience in Active Directory, VPN configuration, Microsoft Teams, Outlook, and system monitoring tools like ELK and SolarWinds. Strong background in supporting virtual machines, managing user access, and ensuring security compliance. Committed to delivering efficient, customer-focused solutions and continuously improving IT service delivery.
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