Mohammad Usman

Background

About Mohammad Usman

Product Manager with 9+ years of experience delivering high-impact digital products, SaaS platforms, and backend portals across Generative AI, Loyalty & Rewards, and API-driven systems for B2B, B2C, and B2B2C markets. Currently leading the development of a multi-agent Generative AI assistant platform powered by LLMs and workflow orchestration — spanning mobile app, web interfaces, and backend SaaS tools. Designed memory and preference models for deep personalization, built reusable skill templates to accelerate AI agent creation by 40%, and integrated 10+ external services via APIs for real-time execution. Previously scaled the Jio Loyalty Program to 300M+ users, delivering 40+ features across mobile app, website, and backend partner portals. Created no-code backend rule engines, real-time transaction systems, and partner onboarding workflows that cut engineering effort by 70%, improved engagement by 20%, and boosted CLV by 40%. Core expertise includes: • Digital Product Management: Web & mobile delivery, UX optimization, conversion growth. • SaaS & Platform PM: API-first architecture, scalable backend portals, partner integrations. • Loyalty PM: Earn–burn logic, tier-based programs, personalization engines. • AI PM: Generative AI, AI agent design, multimodal UX, human-AI interaction.