Mohammed Afeeh
Qa Analyst at Contactpoint 360
Based in Bengaluru, India
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Seniority
Staff
Department
Information Technology
Location
Bengaluru
Industry
Outsourcing and Offshoring Consulting
Company size
2.1K
Contact information
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m•••••••@contactpoint360.com
Phone
5 credits+91 ••• •••• ••••
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Background
About Mohammed Afeeh
As a Quality Analyst, I spearhead quality monitoring by auditing backend operations, identifying discrepancies, and enforcing adherence to SOPs with precision. I drive continuous process improvements by analyzing workflows, closing operational gaps, and implementing efficiency-boosting strategies. Leveraging data insights, I develop and maintain comprehensive reports on quality metrics, performance trends, and actionable improvements to support strategic decisions. Additionally, I provide strong backend oversight by managing data validation, ensuring compliance in global transactions, and resolving escalations with accuracy and accountability, thereby strengthening operational excellence and service delivery
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