Mohammed Aleem
Manager, Digital & Device Command Center at Amazon
Based in Hyderabad, India
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Seniority
Other
Department
Other
Location
Hyderabad
Industry
Software Development
Company size
767K
Contact information
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m•••••••@amazon.com
Phone
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Background
About Mohammed Aleem
Strategic Technical Support (EDS) Manager. Embarking on a transformative journey within a distinguished organization, leveraging extensive expertise to orchestrate seamless operations, drive innovation, and foster unparalleled customer satisfaction. Committed to transcending boundaries, spearheading dynamic initiatives to optimize resources, elevate proficiency, and redefine industry benchmarks for unparalleled success. CAREER HIGHLIGHTS Implemented training program, slashing resolution time by 13% Revamped support ops, elevating customer satisfaction by 5.1% Orchestrated tooling roadmap, reducing incident response time Improved incident dashboard accuracy by 4.4% Developed a program to identify customer issues with new software releases on Amazon devices, boosting efficiency by 52% Established GEMBA program to bridge process gaps Expanded market reach across 3 e-commerce giants & 5 nations ROI model and stakeholder collaboration program for complex issues AWARDS & RECOGNITIONS People Manager, Magnetic Manager, Customer Voice, Game Changer (Innovator), Road Runner for Best Customer Satisfaction, Customer Delight #StrategicLeadership #CustomerSatisfaction #Innovation #ContinuousImprovement #IncidentManagement #StakeholderEngagement #CrossFunctionalCollaboration #TechnologyIntegration #ProcessOptimization #RiskMitigation #TechnicalSupport #LeadershipDevelopment #SixSigma #ITIL #NeurodiversitySupport #AmazonImpact #IndustryInnovator #Crisismanagement #softwarelaunch #OTA #over-the-air
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