Mohammed Faris

Background

About Mohammed Faris

VoIP Network Engineer | Avaya IP Office & ACCS Specialist | Customer-Focused | Always DeliveringWith over 3 years of hands-on experience in Unified Communications, VoIP systems, and Contact Center technologies, I specialize in delivering secure, scalable, and seamless voice solutions across enterprise environments.Currently spearheading communication infrastructure at Imperium Software Technologies, I’ve supported top-tier clients across the automotive, enterprise, and retail sectors — including AGMC, Rolls-Royce, and Geely. From SIP troubleshooting to ACCS deployment and on-site escalation handling, I bring clarity, confidence, and consistency to every engagement. What sets me apart?I’m not just a backend engineer — I build trust, handle high-pressure escalations with calm, and ensure end-users feel supported at every step. I bridge the gap between technical execution and customer experience, speaking both tech and business fluently.🧰 Technical Toolset: Avaya IP Office / ACCS | Voicemail Pro | SIP, RTP, TLS Call Flow Design | Real-Time & Historical Reporting | Grafana Windows Server (AD, DNS, DHCP)| VMware | Network Troubleshooting Contact Center Setup | Agent Profiles | Licensing & Certificates RCA Documentation | Preventive Maintenance | Site Visits & Installations SLA Ownership | Clear Communication | End-User Enablement🧠 Always Learning. Always Elevating.I’m actively expanding into cloud voice solutions, AI-powered analytics, and modern monitoring/reporting platforms — keeping pace with the evolution of enterprise communication. Based in Dubai | Committed to solving real problems, maximizing uptime, and consistently exceeding customer expectations.🤝 Open to professional collaboration, knowledge exchange, and connecting with peers across the Unified Communications and IT ecosystem.