Mohammed Fathi

Background

About Mohammed Fathi

An accomplished and highly experienced Customer Service Professional with over 27 years demonstrable success, knowledge and wide-ranging experience gained within account maintenance, problem-solving and trouble-shooting, sales staff support, and planning/implementing proactive procedures and systems; effectively managing a variety of tasks whilst being tolerant and respective of customer needs and operating under pressure. Highly dedicated and resourceful visionary acknowledged as a “Total Quality Customer Service Professional” with success as a dedicated leader achieving recognition in training and motivating customer services teams and introducing successful critical business changes delivering significant cost reductions, service improvements and increased productivity. An effective communicator with the ability to interface and converse effectively with all levels and disciplines of internal and external organizations and across a range of markets; possesses the required level of skills in order to influence and inspire whilst thinking strategically to achieve results. Experienced working within cross functional skills and teams utilizing excellent time management skills in order to exceed objectives set.