Verified recordSoftware Development

Mohammed H.

Wfo Systems Engineer at Five9

Based in Montreal, Canada

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Seniority

Staff

Department

Engineering

Location

Montreal

Industry

Software Development

Company size

Contact information

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m•••••••@five9.com

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Background

About Mohammed H.

WFO System Engineer Experienced Workforce Optimization System Engineer at Five9, specializing in implementing, configuring, and optimizing WFO solutions. Skilled in workforce management (WFM), quality management (QM), Verint recording, and speech analytics to enhance contact center efficiency. Experienced in provisioning new customers in a cloud multi-tenant environment, ensuring seamless deployments and optimal system performance. Passionate about leveraging technology to improve forecasting, scheduling, and customer experience through data-driven insights and automation. Genesys Solutions Integrator Principal tasks - Integrator of solutions in different CC platforms (Pureconnect, PureCloud, Engage)- Administration of the various systems, configuring moves, adds & changes for multiples contact centers environment - Add and change Genesys routing rules to meet business needs - Assist clients to better use the Genesys solution - Incident resolution - Process documentation.

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