Mohammed Haider
Manager, Security and Audit Compliance at Ontario Government Gouvernement De L Ontario
Based in Canada
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Seniority
Other
Department
Other
Location
Canada
Industry
Government Administration
Company size
36K
Contact information
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m•••••••@ontario.ca
Phone
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Background
About Mohammed Haider
Goal-driven leader with over 20 years of experience in Information Technology with broad range of IT industry experience including work in IT services, retails, public services, telecoms, oil and utilities industries- Verifiable track record for managing IT infrastructure, IT Operations, IT services, project, relationship, partnership and stakeholder management with strong leadership, time management and customer service orientation in a multi-platform and high availability environment- Proficient in the areas of service desk management, incident management, problem management, change management, release management, asset management, knowledge management, system implementation and continual service improvement- Experienced aligning IT Infrastructure with business initiatives, culture and goals - Strong knowledge of IT infrastructure performance, fault monitoring and automation software- Hands on experience in creating, enhancing, and implementing processes, procedures, service catalogue, knowledge base, SLA, OLA, SLM, KPI metrics, and reports following ITIL best practices- Hard working professional with exceptional team management, communication, interpersonal, time management, and presentation skills to cultivate a highly productive, efficient, and client-focused work environment. Areas of expertise include: • Client/Vendor Management • Conflict Management • Negotiation • Project Management • Technology Refresh Planning • Business/Impact Analysis • Performance Management • Budget/Cost Management • 24/7 Incident Management
Decision-makers
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